Refund policy


Return & Refund Policy — The Leela Club Goa

Last Updated: 11/12/2025

Thank you for choosing The Leela Club Goa.
Our tickets, tables, and event services are time-sensitive and exclusive, so our return and refund policy ensures smooth operations and fair use for all guests.

1. General Policy

  • All tickets, entry passes, table bookings, and event reservations are 100% non-refundable once payment is completed.

  • By booking with The Leela Club Goa, you agree to the terms of this policy.

2. No-Show Policy

  • If a guest does not arrive at the venue on the booked date and time, no refund, rescheduling, or credit will be provided.

  • If arriving after the allowed entry time, the club may deny entry without any refund.

3. Date & Time Change Policy

  • Changing the date or time of a booking is not allowed.

  • In rare cases, if management approves, it is subject to:

    • Availability

    • Possible additional charges

(Management decision is final.)

4. Event Cancellation by The Leela Club Goa

If an event is cancelled or postponed by us due to technical issues, safety concerns, or operational reasons, guests will receive:

  • A full refund to the original payment method, OR

  • A credit voucher for any upcoming event at The Leela Club Goa.

Guests will be notified via SMS/WhatsApp/Email.

5. Entry Denial (No Refund)

Refunds will NOT be issued if entry is denied due to:

  • Violation of dress code

  • Misconduct, intoxication, or unsafe behaviour

  • Carrying banned/prohibited items

  • Use of fake or duplicated tickets

  • Security concerns or breach of club rules

6. Experience Inside the Club

Refunds are not applicable for:

  • Preference-related issues (music, crowd, ambience, etc.)

  • Delays in service during rush hours

  • Personal dissatisfaction after entry

For any issue, kindly speak to on-ground managers for assistance.

7. Table Reservations & Bottle Service

  • All table bookings and bottle service packages are strictly non-refundable, regardless of reason.

  • Tables will be held for 30 minutes from booking time.
    After that, the table may be released without refund.

8. Digital Products / Memberships

Sales for:

  • Memberships

  • VIP subscriptions

  • Special pre-sale offers

Are all final and non-refundable.

9. Chargebacks & Payment Disputes

Filing a chargeback without contacting us may result in:

  • Permanent blacklisting from future events

  • Legal action for fraudulent disputes

We encourage guests to reach out to us first for any payment-related concerns.

10. Contact Details – The Leela Club Goa

For booking or payment support:

The Leela Club Goa
Email: support@theleelaclubgoa.com
Location: Goa, India
Support Hours: 11:00 AM – 11:00 PM