Refund policy

Return & Refund Policy — UNVRS Goa

Last Updated: 29/09/2026

Thank you for choosing UNVRS Goa.

Our tickets, tables, and event services are time-sensitive and exclusive, so our return and refund policy ensures smooth operations and fair use for all guests.

1. General Policy

  • All tickets, entry passes, table bookings, and event reservations are 100% non-refundable once payment is completed.

  • By booking with UNVRS Goa, you agree to the terms of this policy.

2. No-Show Policy

  • If a guest does not arrive at the venue on the booked date and time, no refund, rescheduling, or credit will be provided.

  • If arriving after the allowed entry time, the club may deny entry without any refund.

3. Date & Time Change Policy

  • Changing the date or time of a booking is not allowed.

  • In rare cases, if management approves, it is subject to:

    • Availability

    • Possible additional charges

Management's decision is final.

4. Event Cancellation by UNVRS Goa

If an event is cancelled or postponed by UNVRS Goa due to technical issues, safety concerns, or operational reasons, guests will receive:

  • A full refund to the original payment method, OR

  • A credit voucher for any upcoming event at UNVRS Goa.

Guests will be notified via SMS, WhatsApp, or Email.

5. Entry Denial (No Refund)

Refunds will NOT be issued if entry is denied due to:

  • Violation of dress code

  • Misconduct, intoxication, or unsafe behaviour

  • Carrying banned or prohibited items

  • Use of fake or duplicated tickets

  • Security concerns or breach of club rules

6. Experience Inside the Club

Refunds are not applicable for:

  • Preference-related issues, including music, crowd, ambience, etc.

  • Delays in service during rush hours

  • Personal dissatisfaction after entry

For any issue, kindly speak to an on-ground manager for assistance.

7. Table Reservations & Bottle Service

  • All table bookings and bottle service packages are strictly non-refundable, regardless of reason.

  • Tables will be held for 30 minutes from the booking time.

  • After that, the table may be released without refund.

8. Digital Products / Memberships

Sales for:

  • Memberships

  • VIP subscriptions

  • Special pre-sale offers

are all final and non-refundable.

9. Chargebacks & Payment Disputes

If you have a payment-related concern, we encourage you to contact UNVRS Goa before initiating a payment dispute or chargeback so that we can review and address the matter.

Fraudulent or abusive payment disputes may be investigated and handled in accordance with applicable law.

10. Contact Details – UNVRS Goa

For booking or payment support:

UNVRS Goa
Operated by: Leela Entertainment Private Limited
CIN: U55101RJ2024PTC097423

Email: info@unvrsgoa.com
Phone / WhatsApp: +91 92160 44513
Address: Survey No. 213/6, D’Mello Vaddo, Vagator, Anjuna, Bardez, Goa 403509, India
Support Hours: 11:00 AM – 11:00 PM